Behind a fridge? Repair calls still get written up.
You’re pulling a washer away from the wall when a customer calls: the freezer quit overnight and a week of groceries is thawing. They’ll book whoever answers first. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for appliance repair companies.
- Fridges and freezers not coolingCaptures: The brand, whether it is the fridge, the freezer or both, when it stopped, and whether there is food in it
- LeaksCaptures: Which appliance, whether it is still leaking or has stopped, and where the water is going
- Washers, dryers, ovens and rangesCaptures: The appliance and brand, what it is doing or not doing, and any error code on the display
- Installs, warranties and partsCaptures: What they want installed, or which repair and part they are calling about, and any warranty company they mention
The details you need, every time.
- The appliance and the brand, if they know it
- What it is doing, in the caller’s words
- The address or area
- New customer, or a repair already in progress
- The best callback number
“Our dryer started giving off a burning smell halfway through a load. There’s no smoke, and I’ve switched it off.”
- Summary
- Burning smell from an electric dryer mid-cycle. Caller sees no smoke; dryer turned off and they are keeping away from it. Existing customer.
- Asked for
- A technician to check the dryer
- Next step
- Call back now to arrange a visit
- ImportantFridge stopped cooling overnight, full of foodCall back this morning with the earliest visit
- LowAsking whether you repair a certain dishwasher brandAnswered from the brands you listed; no callback needed
Urgent calls first.
- A gas smell, smoke or fire from an appliance
- A burning smell or sparks, even without smoke
- Water leaking from an appliance right now
- A fridge or freezer not cooling with food inside
- A leak that has stopped
- Which brands you work on
- Whether you haul away old appliances
It answers. You decide.
- Tell a caller who smells gas or sees smoke from an appliance to leave, then call 911 or the gas utility
- Ask a caller with a burning smell whether there is smoke, and if not, tell them to stop using it and keep away
- Note the brand, model and any error code the caller reads out
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Diagnose the fault or walk callers through a reset
- Say whether an appliance is safe to keep using
- Quote a repair price or service fee you have not given it
- Say whether a warranty covers the repair or when a part will arrive
- A caller asks: “Do you work on built-in refrigerators?”
- You approve: “Yes, built-in fridges from the brands on our list, repair only, no installs.”
- Next time: The next caller with a built-in fridge hears which brands you cover, and that you repair but do not install them.
Transfers, with consent. A home warranty company asks for you by name about a claim. With call transfers on, Phoneman asks first, then rings your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Which appliance is giving you trouble, or are you checking on a repair we already have?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesCan it troubleshoot an error code with the customer?
No. It writes down the code and the brand so you see them before you call back, but it never gives repair or reset steps.
Will it tell callers your service call fee?
Only if you have given it the fee. Otherwise it takes the details and you quote.
Can it tell a customer whether their part has arrived?
No. It notes which repair and part they are asking about, so you can check and call back.
What if a caller smells gas from the stove?
It tells them to leave first and then call 911 or the gas utility from somewhere safe, without keeping them on the phone.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.