Hornets by the swing set? The parent gets a real answer.
Your techs are on routes all day. A parent calls about a hornet nest next to the swing set, hits voicemail, and books whoever picks up first. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for pest control companies.
- Wasps, hornets and beesCaptures: Where the nest is, whether it’s near a door or where kids play, and whether anyone has been stung
- Wildlife in the houseCaptures: The animal they think it is, where it is, such as the attic or a wall, and whether it’s in the living space now
- Rodents and bed bugsCaptures: What they’ve seen or heard, which rooms, and how long it’s been going on
- Termites and recurring serviceCaptures: What they found, like mud tubes or swarmers, or the service they want and how often
The details you need, every time.
- The pest, as the caller describes it
- Where it is in or around the property
- How long it has been there
- Whether anyone has been stung or bitten
- New customer or on a service plan, and the best callback number
“There’s a bat flying around my daughter’s room. She was asleep in there.”
- Summary
- Bat loose in a child’s bedroom tonight; the child had been sleeping there. Caller has shut the bedroom door.
- Asked for
- Someone to get the bat out tonight
- Next step
- Call back now and tell them when a tech can come
- ImportantHornet nest under the deck where the kids playCall back today to set up a visit
- LowAsking which towns you coverAnswered from your service area
Urgent calls first.
- Trouble breathing or face swelling after a sting or bite
- Stinging insects inside or a wild animal loose in the living space
- A bat found in a room where someone slept
- A nest by a door or where children play
- Wildlife in the attic or walls
- Bed bugs, or rodents in a restaurant kitchen
- Service area and hours
- Whether you offer quarterly plans
It answers. You decide.
- Tell a caller to call 911 if someone has trouble breathing or swelling after a sting
- Answer approved questions, such as the pests you treat and the towns you cover
- Mark a bat in a bedroom or wasps inside the house as Urgent
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Identify a pest for certain or name a chemical
- Say whether a treatment is safe for kids, pets or pregnancy
- Tell callers to trap, touch or knock down an animal or a nest
- Quote a price or promise a visit time
- A caller asks: “Do you handle bed bugs in apartment buildings?”
- You approve: “Yes. We inspect the unit first, and we work directly with landlords and property managers.”
- Next time: The next tenant or landlord asking about bed bugs hears that you start with an inspection.
Transfers, with consent. A restaurant manager asks for your commercial rep by name. With call transfers on, Phoneman asks before putting them through to your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. What kind of pest are you dealing with, and where are you seeing it?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell callers whether your spray is safe for their dog?
No. It never says whether a treatment is safe for children, pets or pregnancy. It passes the question to you.
What happens if a caller was stung and is struggling to breathe?
It tells them to call 911 now and keeps the call short. The write-up is marked Urgent.
Can it tell a termite from a flying ant?
No. It writes down what the caller saw, such as wings or mud tubes, and leaves identifying it to your inspector.
Will I hear about a stinging-insect call while I’m on a route?
If the caller says stinging insects are inside or attacking people now, or a sting is causing trouble breathing, it’s marked Urgent and your phone makes a sound. Requests for regular service arrive silently in the same feed.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.