Car stuck behind a broken door? That call comes first.
A homeowner hears a loud bang, the spring has snapped, and the car is shut in the garage an hour before work. If your line rings out, they call the next company. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for garage door companies.
- Doors stuck open or closedCaptures: Which way it’s stuck, whether a car is inside, and whether the home can be locked up
- Broken springs and cablesCaptures: What they heard or saw, and whether the door still opens and closes
- Openers, remotes and keypadsCaptures: What happens when they press the button, and the opener type if they know it
- New doors and tune-upsCaptures: What they’re after, such as an insulated door or a quieter opener, and the area
The details you need, every time.
- What the door is doing, in the caller’s words
- Whether it is stuck open, stuck closed or still working
- Whether a car, a person or a pet is trapped
- New customer or an existing job
- The address or area, and the best callback number
“Our garage door is stuck wide open and won’t come down. We can’t lock the house tonight.”
- Summary
- Garage door stuck fully open since this afternoon. The garage leads into the house, so the caller can’t secure the home tonight.
- Asked for
- Someone out this evening
- Next step
- Call back now and give them a time a tech can be there
- ImportantSpring snapped this morning; car shut in the garageCall back this morning to schedule
- LowAsking whether you sell insulated doorsAnswered from your approved answer; no callback needed
Urgent calls first.
- A person or pet trapped or hurt by a door
- A door stuck open on a home that can’t be secured tonight
- A car needed for an emergency stuck inside
- A door stuck open or closed
- A car trapped in the garage
- A snapped spring or cable with the door hanging or stuck
- Hours and service area
- Which opener brands you install
It answers. You decide.
- Tell a caller to call 911 if a person or pet is trapped or hurt by a door
- Warn callers not to touch a broken spring or cable
- Mark a door stuck open on an unsecured home as Urgent
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Explain how to release, lift or adjust the door or opener
- Diagnose what’s wrong with the door
- Say whether a warranty covers the repair
- Quote a price or promise an arrival time
- A caller asks: “Do you service roll-up doors on storage units?”
- You approve: “Yes, commercial roll-up doors, on weekdays.”
- Next time: The next storage facility manager hears that you handle roll-up doors on weekdays, and the details come straight to you.
Transfers, with consent. A builder asks for your installer by name about a new-home order. With call transfers on, Phoneman asks if they want to be connected, then rings your phone; after your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is your door stuck right now, or are you calling about a repair or a new door?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell callers how to pull the emergency release?
No. It never gives instructions for the door, springs or opener, and it tells callers to keep away from a broken spring or cable.
How does it decide a garage call is Urgent?
Only from what the caller says is happening now: someone trapped or hurt, a home that can’t be locked tonight, or a car needed for an emergency.
Will it tell a homeowner their warranty covers a new spring?
No. It notes the warranty question in the write-up so you can answer it.
Will I know right away about a door stuck open?
Yes, when it matters tonight. A caller whose door is stuck open and can’t be secured, or whose car is trapped when they need it for an emergency, comes through as Urgent: your phone makes a sound and shows the write-up. Tune-up requests arrive quietly.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.