Maintenance calls at 2am? Sorted by morning.
Tenants call about leaks, lockouts and noise at every hour, and prospective renters call while you’re showing a unit. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for property managers.
- Maintenance requestsCaptures: The property and unit, the problem, and whether it is an emergency
- Prospective tenantsCaptures: Which listing, move-in date, and how to reach them
- Rent and lease questionsCaptures: The tenant, the unit, and the question
- Owners and vendorsCaptures: Who is calling, which property, and what they need
The details you need, every time.
- The property address and unit
- Tenant, prospect, owner or vendor
- The problem or question, in their words
- Whether there is water, no heat, or a safety issue
- The best number to call back
“The ceiling in my bathroom is dripping. I think it’s coming from the unit above.”
- Summary
- Unit 2B at 41 Elm Street: water dripping through the bathroom ceiling, likely from unit 3B above.
- Asked for
- Someone to look at it tonight
- Next step
- Call back now; contact the unit 3B tenant and your plumber
- NormalProspect asking whether the 2-bedroom on Oak is still availableCall back to schedule a showing
- LowTenant asking how to pay rent onlineAnswered from your approved answer
Urgent calls first.
- Water leaks, no heat, or a lockout
- Anything affecting safety
- Repairs that can wait a day
- Prospects asking about vacant units
- Rent payment questions you have answered
- Office hours
It answers. You decide.
- Get the property and unit right on every maintenance call
- Mark leaks, no-heat and lockouts Urgent
- Answer approved questions about payments and policies
- Take prospect details for every listing call
- Dispatch vendors on its own
- Discuss a tenant’s account beyond what you approve
- Approve applications or promise a unit
- A caller asks: “Do you allow cats?”
- You approve: “Cats yes, with a $300 deposit. No dogs at Elm Street.”
- Next time: The next prospect asking about pets hears your policy.
Transfers, with consent. A tenant locked out late at night asks for help. During your transfer hours, Phoneman offers to connect them to your on-call maintenance line.
Make it yours.
Replace {business} with your business name. Every greeting tells callers they’re talking to an AI assistant.
Thanks for calling {business}. I’m the AI assistant. Are you a tenant with a maintenance issue, or calling about a rental?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesCan it tell a real emergency from something that can wait?
It asks about water, heat and safety, and marks those calls Urgent so you see them first. It is not an emergency service.
Can it handle several properties?
Teach it your properties and it asks for the address and unit on every call.
Can it send work orders to my property software?
Not yet. Each call is written up with the details a work order needs. Connectors are coming soon.
Will it give out tenant information?
No. It shares only what you approve.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.