When a family is in crisis, your phone gets answered.
A parent calls at nine on a Sunday night because the kids were due back at six and still aren’t home. Your office is closed, and voicemail tells them nothing. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for family lawyers.
- Safety and protective ordersCaptures: That the caller wants protection, and a callback number once they are somewhere safe
- Children not returnedCaptures: When the children were due back, any order or agreement the caller mentions, and how to reach them
- Divorce, custody and supportCaptures: The kind of matter in a sentence, and any hearing or response date they give
- Changes to an existing orderCaptures: Whether it is support, parenting time or relocation, and whether a date is set
The details you need, every time.
- The caller’s name and the best number to call back
- New matter, current client, or opposing counsel
- The kind of matter, such as divorce, custody or adoption
- Any hearing, court date or response deadline they state
- Whether the other side has a lawyer, only if the caller says so
“My daughter was supposed to be back from her dad’s at six. It’s nine and he won’t answer.”
- Summary
- Current client says her daughter was due back from the father’s parenting time at 6pm Sunday and has not been returned. Caller is at home and reachable at the number given.
- Asked for
- To speak with her attorney tonight
- Next step
- Call back now
- ImportantServed on Tuesday with a petition to modify custodyCall back today to set a consultation
- LowAsking which days the office is openAnswered from your hours
Urgent calls first.
- A caller or child in danger now, or a protective order after a threat
- A child not returned under an order or agreement
- A hearing the caller says is today or tomorrow
- A hearing or deadline a few weeks away
- Papers the caller has just been served with
- Office hours and directions
- How consultations work, from your approved answer
It answers. You decide.
- Tell a caller who is in danger to get somewhere safe and call 911, before anything else
- Take a short, careful intake without asking about the other parent or the children
- Mark a child not returned, or a hearing tomorrow, Urgent
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Say what custody or support a caller is likely to get
- Advise a caller whether to leave the home or keep the children
- Pass a message to the other parent or take down their details
- Confirm to anyone that a person is your client
- A caller asks: “Do you handle grandparent visitation?”
- You approve: “Yes. We take grandparent visitation cases in Linden County, and consultations run an hour.”
- Next time: The next grandparent who calls hears that you take these cases and how long a consultation runs.
Transfers, with consent. A current client says her temporary orders hearing is tomorrow and asks for you. With call transfers on, Phoneman asks if she wants to be connected, then rings your phone; after hours it takes a message marked Urgent.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is this about a divorce, custody or support matter, or are you already working with us?
Start where you miss the most calls.
Essentials · $29.99/mo
100 AI minutes a month. Best for after-hours calls. Start free and upgrade when you need to.
Compare plans and estimate your minutesWhat does it do if a caller says they are in danger?
It tells them first to get somewhere safe and call 911, and does not keep them on the line for details. It never says anyone has been contacted for them. The call reaches you marked Urgent.
Will it ask about the other parent?
No. It does not ask about the other party, the children or the marriage, and it will not take the other party’s contact details. You get a brief description and any date the caller gives.
Can it estimate child support for a caller?
No. It does not calculate support or deadlines or predict outcomes. It notes the question so you can answer it.
Can it take calls from opposing counsel?
Yes. It notes who they are, the matter they name and how to reach them, without confirming who your clients are.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.