Cleaner stuck at the gate? You hear about it now.
Your cleaner is standing at a client’s gate with no way in, and the client is calling the office while you’re on a walkthrough. That slot is slipping away. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for cleaning services.
- Recurring cleansCaptures: How often they want it, whether it’s a home or an office, and the rough size
- Deep and move-out cleansCaptures: The kind of clean, the move-out date if they give one, and the bedrooms and bathrooms
- Today’s visitCaptures: What went wrong, such as the cleaner can’t get in or hasn’t turned up, and which visit it is
- Damage, missing items and billingCaptures: What happened or which charge it is, and the visit it relates to
The details you need, every time.
- The kind of cleaning they want
- The kind of place and its rough size
- How often, or whether it’s a one-time clean
- New customer or a current client
- The best callback number
“My cleaner just texted that she can’t get through the gate, and I’m stuck at work.”
- Summary
- Today’s cleaning can’t start: the cleaner can’t get through the client’s gate. Client is at work and can’t let her in.
- Asked for
- Help getting the cleaner in today
- Next step
- Call the client and the cleaner now to sort out access
- NormalWants a move-out clean for a two-bedroom apartment at the end of the monthCall back to set up a walkthrough
- LowAsking whether you use fragrance-free productsAnswered from your approved answer; no callback needed
The calls that need you first.
- A cleaner who can’t get in or hasn’t arrived today
- A cancellation or change to today’s visit
- A report of damage, a missing item or an injury
- The areas you serve
- Whether you bring your own supplies
It answers. You decide.
- Answer approved questions, such as the areas you serve and what a deep clean includes
- Take each request with the kind of clean, the size of the place and how often
- Flag today’s access problems and no-shows so you can act before the slot is lost
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Quote a price, or confirm a date, a time or a particular cleaner
- Write down or repeat a door, gate or alarm code
- Admit fault, or promise a refund, a credit or a re-clean
- Say what your guarantee or insurance covers
- A caller asks: “Do you clean inside the oven and fridge?”
- You approve: “Yes, as add-ons to any deep or move-out clean.”
- Next time: The next caller booking a move-out clean hears they can add the oven and fridge.
Transfers, with consent. A long-time client asks to talk to you about changing her regular day. With call transfers on, Phoneman asks before ringing your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Are you calling about a visit today, or looking to book a cleaning?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWhat if a client reads out their alarm code?
It won’t write it down or say it back. The summary leaves the code out.
Will it promise a re-clean when someone complains?
No. It takes down what happened and marks damage or missing items Important, so you decide how to make it right.
Can it tell a new client what a three-bedroom costs?
Only a price you’ve told it to share. Otherwise it takes the size of the home and how often, so you can quote.
How do I find out about a new cleaning request?
A notification lands on your phone once the call is written up, with the address, the kind of clean and how often they want it. Ordinary requests arrive silently, so they don’t interrupt a job.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.