Under a sink? Phoneman has the phone.
You’re mid-job with wet hands. The phone rings, and the caller with the burst pipe tries the next plumber on the list. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
What it handles for plumbers.
- Active leaks and no waterCaptures: What is leaking, where, how bad, and whether the water is off
- Water heatersCaptures: Tank or tankless, the brand if they know it, and whether there is hot water at all
- Drains and clogsCaptures: Which fixture, whether it is backing up, and how long it has been going on
- Quotes and existing jobsCaptures: The job they want priced, or which job they are calling about and what they need
The details you need, every time.
- What the problem is, in the caller’s words
- The address or area, so you know if it is in your service area
- How urgent it is: active water, no water, or can wait
- New customer or existing job
- The best number and time to call back
“Water is coming through my kitchen ceiling from the upstairs bathroom.”
- Summary
- Active leak through the kitchen ceiling from the upstairs bathroom. Caller has not found the shut-off valve.
- Asked for
- Someone out today
- Next step
- Call back now; talk them through the main shut-off
- ImportantTankless water heater not firingCall back today with an appointment window
- LowAsking whether you service their townAnswered from your service area; no callback needed
Urgent calls first.
- Active leak or burst pipe
- No water to the house
- Water heater out
- Quote for a bathroom remodel
- Hours and service area
- Whether you take cards
It answers. You decide.
- Answer questions you have approved, such as service area and hours
- Take the details for every job request
- Mark active leaks Urgent so you see them first
- Offer to connect a caller to you, during your hours, if they agree
- Diagnose the problem or promise a fix
- Quote a price you have not given it
- Promise an arrival time
- A caller asks: “Do you work on tankless water heaters?”
- You approve: “Yes: Rinnai and Navien, install and repair.”
- Next time: The next caller asking about a Navien repair gets that answer straight away.
Transfers, with consent. A caller insists on talking to the owner about an active leak. During your transfer hours, Phoneman offers to connect them and puts them through when they agree.
Make it yours.
Replace {business} with your business name. Every greeting tells callers they’re talking to an AI assistant.
Thanks for calling {business}. I’m the AI assistant. Is water leaking right now, or are you calling to schedule service?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesCan it tell a burst pipe from a dripping tap?
It asks how bad the water is and whether it is still running, and marks active leaks Urgent. You decide what to do next.
Will it give prices over the phone?
Only prices you have told it, such as a call-out fee. For everything else it takes the details so you can quote.
Can it book the job into my calendar?
Not yet. It takes the request with the address and the best callback time. Booking is coming soon.
What about calls when I am under a house with no signal?
Forward calls you do not answer to Phoneman. Every call is written up and waiting when you are back.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.