Clippers in hand? Phoneman takes the booking call.
You’re halfway through de-matting a nervous doodle when the phone rings. It’s a regular who needs boarding for two dogs next week, and the call goes to voicemail. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for pet groomers and kennels.
- Grooming appointmentsCaptures: The pet’s name, breed or size, the service (bath, full groom, nail trim) and the days that suit
- Boarding and daycareCaptures: Which pets, the drop-off and pickup dates, and any medications or special diet the owner mentions
- Vaccines and requirementsCaptures: Which pet and what the owner wants to know, answered from the requirements you have approved
- A concern after a groom or stayCaptures: What the owner noticed, when they noticed it, and which pet
The details you need, every time.
- The owner’s name and callback number
- The pet’s name, kind and size
- The service they want: grooming, boarding or daycare
- The dates or days they mention
- New client or a regular
“I need to board both my dogs from Thursday to Monday. We have to fly out on short notice.”
- Summary
- Returning client wants boarding for two dogs, a lab and a beagle, Thursday to Monday. The beagle takes a daily pill with food.
- Asked for
- Two spots from Thursday
- Next step
- Call back today to confirm space
- NormalNew client wants a first puppy groom next monthCall back with open dates
- LowAsking which vaccines you require for daycareAnswered from your requirements; no callback needed
Urgent calls first.
- A pet lost, hurt or sick while in your care now
- A pet emergency the caller reports
- A pickup or drop-off problem happening now
- A cut or injury the owner noticed after the pet came home
- Boarding needed within a few days
- Vaccine requirements you have shared
- Hours and holiday closures
It answers. You decide.
- Tell a caller whose pet is badly hurt, bleeding or not breathing to go to the nearest emergency vet, without keeping them on the line
- Mark a pet lost or hurt in your care Urgent
- Answer approved questions such as vaccine requirements, hours and cat grooming days
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Give medical or behavior advice, or say whether a pet is well enough to board
- Confirm a booking, a kennel spot or a particular groomer
- Quote a price you have not given it
- Admit fault or promise a refund, a free groom or to cover a vet bill
- A caller asks: “Do you groom cats?”
- You approve: “Yes, on Tuesdays only, with Dana. Cats need a current rabies certificate.”
- Next time: The next cat owner hears it’s Tuesdays with Dana and to bring the rabies certificate.
Transfers, with consent. An owner is standing at your locked door at pickup time. With call transfers on, Phoneman asks first, then rings your phone; outside your transfer hours it takes a message marked Important.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Are you calling about grooming, boarding or daycare?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell an owner whether their dog is healthy enough to board?
No. It writes down what the owner says and leaves that decision to you. It doesn’t give medical or behavior advice.
What happens if someone calls with a pet emergency?
It tells them to take the pet to the nearest emergency vet straight away, doesn’t hold them on the line, and marks the call Urgent.
How do holiday boarding requests reach me?
Each call sends a notification once it’s written up, with the dates, the pets and any medications, so you can check your kennel and call back to confirm.
An owner calls upset about a nick from a groom. What does it say?
It listens, notes what they saw and when, and marks it Important. It won’t admit fault or offer a refund; that conversation is yours.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.