Truck late on moving day? That caller jumps the queue.
It’s the last Saturday of the month and every crew is out. A customer calls because the truck hasn’t shown and they have to hand back their keys by noon. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for moving companies.
- Moving-day problemsCaptures: What has gone wrong, such as a crew that hasn’t arrived or a late delivery, and when the move is
- Local and long-distance movesCaptures: The move date, the from and to areas, and the size of the home
- Packing and storageCaptures: What they want packed or stored, and for how long
- Damage and missing itemsCaptures: What was damaged or is missing, and which move it was
The details you need, every time.
- The move date
- Where they’re moving from and to
- The size of the home, such as a studio or a three-bedroom house
- New inquiry or a move already booked
- The best number to call back
“The truck was meant to be here at eight. It’s ten and nobody has called us.”
- Summary
- Move booked for today: crew and truck are two hours past the start time. Caller has to be out of the apartment today.
- Asked for
- To know where the crew is
- Next step
- Call back now with the crew’s status
- ImportantWants to push a move set for five days from now back by one dayCall back today after checking the crew schedule
- LowAsking whether you sell boxesAnswered from your approved answer
Urgent calls first.
- A crew or truck that hasn’t arrived on moving day
- A delivery that hasn’t come
- Belongings held up on a move today or tomorrow
- Damage or a missing item after a move
- A change to a move within the week
- Whether you sell boxes and supplies
- The areas you move to and from
It answers. You decide.
- Answer approved questions, such as your service area and what packing includes
- Take every quote request with the date, the route and the size of the home
- Mark moving-day problems Urgent so you see them first
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Quote a price, an hourly rate or a binding estimate
- Confirm a date, a crew or a truck
- Promise a delivery window
- Say whether insurance or valuation covers damage
- A caller asks: “Do you move pianos?”
- You approve: “Yes, uprights only, on local moves.”
- Next time: The next caller with an upright piano hears that you move them locally, and it’s noted in the write-up.
Transfers, with consent. A customer whose delivery is running late asks for the dispatcher. With call transfers on, Phoneman asks first, then puts them through to your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is this about a move happening today, or are you planning a move?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell a customer their damage claim is covered?
No. It takes down what was damaged and which move it was, marks it Important, and leaves coverage to you.
Will it give callers a moving quote?
No binding estimates. It shares only prices you’ve given it, such as box prices, and takes the details so you can quote the move.
How do I hear about a quote request?
Your phone gets a notification when the call is written up, with the move date they want, from and to, and the size of the move, so you can call back with a quote.
What happens when a crew is late on moving day?
The call is marked Urgent with the details, so it sits at the top of your list.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.