On a weekly route? Pool calls don’t pile up in voicemail.
You’re skimming your twelfth pool of the day when a customer calls because the gate latch snapped and the neighbors’ kids are home. You won’t hear the message until the route is done. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for pool and spa services.
- Safety problemsCaptures: What is happening, whether anyone is in or near the water, and whether a gate, fence or safety cover is broken
- Leaks and green or cloudy waterCaptures: Pool or spa, how fast it is losing water or how long it has looked off, and saltwater or chlorine
- Pumps, filters and heatersCaptures: Which piece of equipment, what it is doing, and whether guests or renters are coming soon
- Weekly service, openings and closingsCaptures: In-ground, above-ground or hot tub, the address, and the start date or season they want
The details you need, every time.
- Pool, spa or hot tub, and whether it is in use
- What is happening, in the caller’s words
- The address or area
- New customer, or already on your route
- The best number to call back
“The latch on our pool gate snapped this morning, and the kids next door are always in our yard.”
- Summary
- Pool gate latch broken this morning; gate will not stay shut and the pool is open to neighborhood children. In-ground pool, existing weekly customer.
- Asked for
- Someone to fix the gate today
- Next step
- Call back now about a gate repair today
- ImportantHot tub heater out at a rental, guests arrive SaturdayCall back today to fit in a repair visit
- LowAsking whether you service saltwater poolsAnswered from your approved answer; nothing to do
Urgent calls first.
- Someone hurt, held by a drain, or chemical fumes
- Sparks or an electrical problem near the water
- A broken gate, fence or cover leaving the pool open to children
- A pool losing water fast
- Equipment down with guests or renters due in a few days
- Whether you service hot tubs
- Which towns your routes cover
It answers. You decide.
- Tell a caller with someone hurt, a chemical spill or sparks near the water to get everyone away from the pool, then call 911
- Ask whether the pool is open to children when a gate or cover is broken
- Answer questions you have approved, such as the service days for each town
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Tell callers how much chlorine or shock to add
- Say whether the water is safe to swim in
- Work out what is wrong with the pump or heater
- Quote a price or promise a visit day
- A caller asks: “Do you close pools for the winter?”
- You approve: “Yes. We start closings in mid-October and book them in the order people call.”
- Next time: The next caller asking about winterizing hears when closings start and that you will call back with a date.
Transfers, with consent. An HOA board member asks for you by name about the community pool. With call transfers on, Phoneman asks first, then rings your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is something wrong with your pool or spa right now, or are you asking about service?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell a customer what chemicals to add?
No. It never gives dosing or mixing advice or says the water is safe. It takes what the water looks like so you can follow up.
What does it do if someone is hurt in the pool?
It tells the caller to get everyone out of and away from the water, then call 911. It does not keep them on the line.
How do new weekly customers reach me?
A notification once the call is written up, with the pool type, the address and the day they’d like, so you can add them to a route and call back.
Will it quote a price for weekly cleaning?
Only a price you have given it. Otherwise it takes the details and you send the quote.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.