Locked out at midnight? They reach you, not voicemail.
It’s 11pm and you’re rekeying a rental across town. A driver locked out of their car outside a grocery store calls, gets voicemail, and dials the next locksmith on the map. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for locksmiths.
- LockoutsCaptures: Home, car or business, where the caller is now, and whether anyone or any pet is shut inside
- Break-ins and lock changesCaptures: When it happened, which doors were hit, and whether the place can be locked up now
- Rekeys and new locksCaptures: How many doors, and the kind of lock they have or want, like a deadbolt, keypad or smart lock
- Car keys, fobs and safesCaptures: The vehicle or safe, and whether a key is lost, snapped off in the lock or locked inside
The details you need, every time.
- What the caller needs, in their own words
- Where they are, or the address or area for the job
- Whether a person or an animal is locked in right now
- New customer or an existing job
- The best number to reach them
“Someone forced the back door of my shop tonight. The lock is wrecked and I can’t close up.”
- Summary
- Shop back door forced this evening; lock destroyed. Owner is on site and says the business can’t be secured tonight.
- Asked for
- Someone to secure the door tonight
- Next step
- Call back now and tell them when you can be there
- ImportantLocked out of her apartment, waiting in the hallwayCall back now with a time you can get there
- LowAsking whether you’re open on SundaysAnswered from your hours; no callback needed
Urgent calls first.
- A person or pet locked in a car or room right now
- A home or business that can’t be secured after a break-in
- A lockout happening now
- A door that won’t lock tonight
- Changing locks after a break-in
- Hours and after-hours availability
- Whether you work on smart locks
It answers. You decide.
- Tell a caller whose child or pet is locked in a car to call 911 right away
- Answer approved questions, such as the lock brands you service
- Mark a break-in that leaves a place open as Urgent
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Explain how to get into a car, home or safe
- Agree over the phone to open or rekey anything; checking who owns it is yours to do on site
- Ask for or repeat a door, alarm or safe code
- Quote a price or promise when you’ll arrive
- A caller asks: “Can you make a key for a push-to-start car?”
- You approve: “Yes, for most makes from the last fifteen years, and we come to the car.”
- Next time: The next driver who lost a push-to-start key hears that you handle it, and the make and model are in the write-up.
Transfers, with consent. A stranded driver asks to speak to someone now. With call transfers on, Phoneman checks they want to be connected, then rings your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Are you locked out right now, or calling about keys or locks?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWhat if a caller says their baby is locked in the car?
It tells them to call 911 now and doesn’t hold them on the line. The call is marked Urgent for you.
Will it agree to open a door for whoever calls?
Never. It takes the details, and proof of ownership is checked by you when you get there.
Does it ask for alarm or safe codes?
No. It never asks for a code and won’t repeat one if a caller says it.
Can it tell callers my service call fee?
Yes, if you’ve given it that fee. Anything else, it takes the details so you can quote.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.