No heat on the coldest night? You’ll know first.
Heating and cooling calls spike when the weather turns, exactly when your team is already out on jobs. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for hvac.
- No heat or no coolingCaptures: Which system, what it is doing, and who is affected at home
- Maintenance and tune-upsCaptures: The system type, last service if they know it, and what they want done
- New system quotesCaptures: What they have now, the size of the home, and their timeline
- Existing customersCaptures: Their name, address, and which visit or agreement they are calling about
The details you need, every time.
- Heating or cooling, and what the system is doing
- The address, to check your service area
- Whether anyone vulnerable is affected, such as a baby or an elderly relative
- New customer or existing maintenance plan
- The best number and time to call back
“Our furnace stopped working last night and it’s freezing in here.”
- Summary
- Furnace stopped overnight; house is cold. Caller has a newborn at home.
- Asked for
- Someone out as soon as possible
- Next step
- Call back now; check the thermostat and breaker with them
- ImportantAC blowing warm air, house is warm but bearableCall back today to schedule
- NormalWants a spring tune-up quoteSend maintenance plan options
Urgent calls first.
- No heat in freezing weather
- No cooling with someone vulnerable at home
- System running but not keeping up
- Strange noises or smells from the unit
- Filter questions
- Maintenance plan pricing you have shared
It answers. You decide.
- Ask the questions that tell a no-heat call from a tune-up
- Answer approved questions about service area, brands and plans
- Mark no-heat and no-cooling calls Urgent
- Take every quote request with the details you need
- Troubleshoot the equipment
- Guarantee a same-day visit
- Quote a replacement price you have not given it
- A caller asks: “Do you install heat pumps?”
- You approve: “Yes, ducted and ductless, with free in-home estimates.”
- Next time: The next heat pump caller hears that you install both and offer free estimates.
Transfers, with consent. A caller with no heat and an elderly parent at home asks for a technician. During your transfer hours, Phoneman offers to connect them to your on-call number.
Make it yours.
Replace {business} with your business name. Every greeting tells callers they’re talking to an AI assistant.
Thanks for calling {business}. I’m the AI assistant. Is your heating or cooling out right now, or can I help with something else?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesCan it handle the rush when the weather turns?
It answers when your line is busy or nobody can pick up, so callers are not left in voicemail during a cold snap.
Does it know which brands I service?
It reads your website and learns any answers you approve, such as the brands you install and repair.
Can it sell maintenance plans?
It can describe plans you have told it about and take the caller’s details. You follow up to sign them up.
Is it an emergency line?
No. It marks urgent calls so you see them first, but it is not an emergency service.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.