Crews out on a flood? The next claim still gets answered.
Your crews are pulling wet carpet at one house when a homeowner calls at 2am about sewage in the basement. If the call goes to voicemail, the next restoration company in their search gets the job. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for water and fire restoration companies.
- Water and sewage coming inCaptures: What happened and when, whether water is still coming in or spreading, and which rooms or floors
- Fire, smoke and storm damageCaptures: When it happened, whether anything is still smoking, and whether the roof, a wall or a window is open to the weather
- MoldCaptures: Where they found it, roughly how big an area, and whether there has been water there recently
- Insurance, adjusters and jobs under wayCaptures: Whether a claim is open, the claim number if they offer it, and which job or crew they are asking about
The details you need, every time.
- What happened and when, in the caller’s words
- Whether water is still coming in or anything is still smoking
- The property address or area
- Whether an insurance claim has been opened
- New homeowner, property manager or a job you already have, plus the callback number
“A big branch came through our roof in last night’s storm, and rain is getting into the back bedroom.”
- Summary
- Storm damage overnight: a branch broke through the roof over the back bedroom. Rain still coming in. Homeowners are in the house; no claim opened yet.
- Asked for
- Someone to cover the roof and dry out the room
- Next step
- Call back now and line up a tarp crew
- ImportantBasement flooded in the storm; water has gone down but carpet is soakedCall back this morning to set up an inspection
- LowAsking whether you work with any insurance companyAnswered from your approved answer; no callback needed
Urgent calls first.
- Water or sewage coming into the living space now
- Fire, smoke or a gas smell happening now, or a fire within the last day
- A home or business open to the weather
- Damage that has stopped but is not cleaned up
- A business that says it cannot open
- Whether you work with their insurer
- Your hours and service area
It answers. You decide.
- Tell a caller with a fire still burning, smoke, a gas smell or water near outlets to leave first, then call 911 or the gas utility
- Ask whether water is still coming in, and mark it Urgent when it is
- Note the claim number and adjuster details when the caller has them
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Say whether the house is safe to stay in, or whether mold is harmful
- Explain how to shut off water or dry things out
- Say whether insurance will cover the damage, or what to tell the adjuster
- Quote a price or say a crew is on the way
- A caller asks: “Do you do board-up after a fire?”
- You approve: “Yes, around the clock. We board up windows and doors the same night when we can.”
- Next time: The next caller after a fire hears that you board up, and their details reach you marked for a callback.
Transfers, with consent. An adjuster asks for you by name about starting on a claim. With call transfers on, Phoneman asks first, then rings your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is water or smoke damage happening right now, or are you calling about a claim or a job already under way?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell a homeowner whether their insurance covers the damage?
No. It notes whether a claim is open and any claim number they give, and leaves coverage to you and the adjuster.
Can it tell callers how to stop the water?
No. It does not give shut-off or drying instructions. It records whether the water is still coming in so you can call back first.
What if a caller says the house smells of gas?
It tells them to leave first and then, from somewhere safe, call 911 or the gas utility. It does not keep them on the line.
How do I hear about water coming in at 2 am?
A caller who says water is coming in now is marked Urgent, and your phone makes a sound with the address and what happened. Calls that can wait arrive silently.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.