Out at a customer site? Your company line still answers.
You’re commissioning units at a plant two states away. A contracting officer calls about your proposal, and a plant manager calls because the robot you installed has stopped their line. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for hardware and deep tech startups.
- Safety incidentsCaptures: If it is happening now, the caller is told to get clear and call 911; if it is over or contained, what happened, where and which product
- Field failuresCaptures: The site, the unit or serial number they give, and whether production has stopped
- Orders, quotes and suppliersCaptures: Part numbers, quantities, PO numbers and dates, exactly as the caller states them
- Government and defense programsCaptures: Who is calling, the agency or program, and the subject, with no controlled details on the call
The details you need, every time.
- The caller’s name and company
- What they need, in their words
- Any part number, order, quantity or date they state
- Existing customer, supplier or someone new
- The best number to call back
“The pick-and-place robot you installed stopped an hour ago and our whole packing line is down.”
- Summary
- Customer plant reports a deployed robot stopped about an hour ago; their packing line is down now. Caller gave the unit’s serial number.
- Asked for
- A field engineer today
- Next step
- Call back now
- ImportantContracting officer calling about an amendment to your proposalReturn the call today
- LowAsking where to find your open engineering rolesAnswered from your approved answer
Urgent calls first.
- Fire, smoke, a battery or chemical release, or someone hurt, happening now
- A machine, drone or vehicle out of control
- A deployed unit down that has stopped production
- A safety incident the caller says is over or contained
- A government or defense program call
- A late part from a supplier, or an order past its promised date
- Where to find your careers page
- Office and shipping address you have shared
It answers. You decide.
- Tell a caller reporting fire, smoke or someone hurt to get away and call 911 from a safe place, without keeping them on the line
- Stop a caller who starts describing controlled or proprietary technical details, and take the message without them
- Mark stopped production lines Urgent
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Give operating, repair or safety instructions, or say a product is safe to use
- Confirm or deny a defect, a recall or an incident
- Quote a price, lead time, delivery date or specification
- Confirm an order, contract or award, or give out a founder’s direct number
- A caller asks: “Do you run pilots at customer plants?”
- You approve: “Yes, for sites in North America. Our sales lead scopes each one.”
- Next time: The next plant manager asking about a pilot hears that, and their details go to your sales lead.
Transfers, with consent. A plant manager says your unit has stopped their line. With call transfers on, Phoneman asks first, then rings your field service lead; outside your transfer hours it takes a message marked Urgent.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is anything unsafe or stopped right now, or how can I help?
Start where you miss the most calls.
Essentials · $29.99/mo
100 AI minutes a month. Best for after-hours calls. Start free and upgrade when you need to.
Compare plans and estimate your minutesWhat if a caller says one of our battery packs is smoking?
If they say it is happening now, it tells them to get away and call 911 from a safe place, and doesn’t keep them on the line. The call is marked Urgent.
Could a caller end up reading out ITAR or proprietary details?
It never asks for drawings, specs or controlled information. If a caller starts to share them, it stops them politely and takes the message without them.
Can it give lead times or confirm a purchase order?
No. It writes down the part number, quantity, PO and dates the caller gives, so your team can reply.
Does it know a contracting officer from a cold pitch?
It asks who is calling and why. Government and defense program calls are marked Important; vendor pitches wait in your inbox.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.