Every exam room full? The clinic phone still gets answered.
Both techs are in surgery and the front desk is checking out a client. Meanwhile one owner needs a heart medication refill, and another says their cat hasn’t been able to pee all day. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for veterinary clinics.
- Animal emergenciesCaptures: The owner is told to contact an emergency vet now; then what they said happened and how to reach them
- Sick visits and wellness examsCaptures: The pet’s name and species, the reason in the owner’s words, and the days that suit
- Refills and prescription foodCaptures: Which medication or diet, for which pet, and when the owner says it runs out
- Surgery, boarding and end-of-life callsCaptures: The procedure or dates asked about; end-of-life wishes taken gently, in the owner’s words
The details you need, every time.
- The owner’s name and best callback number
- The pet’s name and species, when it matters to the request
- Why they are calling, in their own words
- New client or an existing patient
- Any date they mention, such as a surgery or a refill running out
“My cat keeps going to the litter box and nothing comes out. He’s been crying all evening and I think it’s an emergency.”
- Summary
- Owner says it’s an emergency: their male cat has been straining in the litter box with nothing passing, all evening. Told to contact an emergency vet now rather than wait for a callback.
- Asked for
- What to do tonight
- Next step
- Call back now
- ImportantHeart medication refill; owner says the last dose is tomorrowHave the doctor review the refill today
- LowAsking whether you see rabbitsAnswered from your approved answer
Urgent calls first.
- An owner who says their pet is having an emergency now
- A pet the caller says was just hurt or ate something dangerous
- A refill the owner says runs out in a day or two
- A question about tomorrow’s surgery drop-off
- Hours and directions
- Which animals you see
It answers. You decide.
- Tell an owner with an animal emergency to contact an emergency vet now, not to wait for a callback
- Take end-of-life calls gently, with the owner’s wishes in their own words
- Answer approved questions such as hours, the species you see and exam fees you have shared
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Diagnose, or advise on medicines, doses or feeding
- Say whether a pet can eat before surgery
- Make up an emergency hospital or hotline you haven’t given it
- Quote a price you have not given it
- A caller asks: “Do you see rabbits and guinea pigs?”
- You approve: “Yes. Dr. Okafor sees small mammals on Wednesdays.”
- Next time: The next rabbit owner hears it’s Wednesdays with Dr. Okafor and leaves the days that suit them.
Transfers, with consent. A long-time client calls about saying goodbye to her old dog and asks for the doctor. With call transfers on, Phoneman asks first, then rings the line you choose; outside your transfer hours it takes a gentle message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Is your pet having an emergency right now, or how can I help?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it give medical advice about a sick pet?
No. It doesn’t diagnose or advise on medicines or feeding. It takes what the owner describes and leaves the medical call to your team.
What does it say when a pet is in trouble after hours?
It tells the owner to contact an emergency vet now rather than wait for your callback, and marks the call Urgent. It only names an emergency clinic you have given it, never one it made up.
How does it handle euthanasia calls?
Gently. It takes the owner’s name, the pet and what they would like, without pressing for detail, so someone from your team can call back.
How does the front desk hear about a call it missed?
A notification on your phone once the call is written up: the pet, the owner and the reason. A caller who says their pet is having an emergency comes through as Urgent, with a sound.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.