A caregiver no-show at 8 am shouldn’t reach voicemail.
Your scheduler is covering a shift on one line while a daughter calls on the other: the caregiver hasn’t arrived at her mother’s house, and nobody picks up. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for home care agencies.
- Missed and late shiftsCaptures: Which client, when the caregiver was due, and whether anyone is with them now
- Caregiver call-outsCaptures: The caregiver’s name, which shift they can’t make, and when it starts
- New families and hospital dischargesCaptures: Who needs care, the kind of help (bathing, meals, errands, overnight), and how soon
- Schedule changes, invoices and applicantsCaptures: The change or question in the caller’s words, or the applicant’s name and the role they want
The details you need, every time.
- Who is calling, and who the care is for
- The kind of help needed, in the caller’s words
- How soon: a shift running now, tomorrow, or no set date
- New family, current client or caregiver
- The best number to call back
“The caregiver was supposed to be at my dad’s at eight and it’s nearly nine. He can’t be on his own for long.”
- Summary
- Caregiver due at 8 am hasn’t arrived at the caller’s father’s home. Caller says he shouldn’t be alone for long.
- Asked for
- Someone there this morning
- Next step
- Call back now and cover the shift
- ImportantMother coming home from the hospital on Friday, needs help with meals and bathingCall back today to set up an assessment
- LowApplicant asking whether you’re hiring weekend caregiversAnswered from your approved hiring note
Urgent calls first.
- A caregiver who hasn’t arrived, or has left, during a shift that should be running now
- A call-out for a shift starting within a few hours
- A client the caller says is unsafe now, such as after a fall or missing
- A concern about something that already happened
- A hospital discharge in the next few days that needs care
- A call-out for tomorrow’s shift
- Whether you’re hiring
- Your office hours
It answers. You decide.
- Tell a caller whose relative has fallen and is hurt, isn’t responding, has chest pain or has wandered off to call 911 now
- Take caregiver call-outs any time, with the shift they can’t make
- Answer approved questions such as the areas you serve and the kinds of help you offer
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Give medical advice, or say whether someone can be left alone
- Confirm that someone is your client, or share a client’s address, schedule or care
- Promise a caregiver, a start date or a time
- Say whether insurance, Medicare or Medicaid pays
- A caller asks: “Is there a minimum number of hours per visit?”
- You approve: “Yes: four hours per visit, and overnight shifts are twelve.”
- Next time: The next family asking about short visits hears the minimum straight away.
Transfers, with consent. A family member asks for the care coordinator about tonight’s overnight shift. With call transfers turned on, Phoneman checks they’d like to be put through, then rings your number; outside your transfer hours it takes the details.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Are you calling about a caregiver visit today, or about care for someone new?
Start where you miss the most calls.
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300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill I hear about a no-show right away?
Yes. A caller who says a caregiver hasn’t arrived for a shift that should be running now is marked Urgent, and your phone makes a sound with the write-up as soon as it’s ready.
Will it tell a caller whether their mother is a client?
No. It won’t confirm who your clients are or share anyone’s address, schedule or care. It takes the caller’s details so you can decide what to share.
Can caregivers call in sick to it at 5 am?
Yes. It takes the caregiver’s name and which shift they can’t make. A shift starting within a few hours is marked Urgent so you can find cover.
Will it quote rates to families?
Only rates you’ve approved, such as your hourly rate or visit minimum. It won’t say what insurance or Medicaid covers.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.