Driver on a hook? Stranded callers still get an answer.
You’re winching a car out of a ditch when a driver calls from the shoulder of the interstate. If nobody picks up, they dial the next tow company their phone finds. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for towing and roadside services.
- Stranded and accident towsCaptures: The road and direction, the nearest exit, mile marker or cross street, whether they are off the road and safe, and the vehicle
- Flats, jump starts, fuel and lockoutsCaptures: Where the car is parked, the make and model, and what they need: a jump, a spare, fuel or keys locked inside
- Towed and impounded carsCaptures: Where the car was taken from, when, and how to reach the owner
- Scheduled, long-distance and account towsCaptures: Pickup and drop-off places, the date they want, the vehicle type, and the dealership, body shop or fleet name
The details you need, every time.
- Exactly where the vehicle is: road, direction, exit, mile marker or cross street
- Whether the caller says they are off the road and safe
- The vehicle, and what is wrong with it in the caller’s words
- New caller, or an account such as a dealership or fleet
- The best callback number
“My car just died on Route 9 northbound, right past the Elm Street exit. I’m pulled onto the shoulder.”
- Summary
- Driver stranded on the Route 9 northbound shoulder just past the Elm Street exit. Silver minivan, engine cut out, will not restart. Caller says they are out of the travel lane.
- Asked for
- A tow to a repair shop
- Next step
- Call back now; confirm the spot and send the nearest truck
- ImportantKeys locked in a sedan in the Harbor Mall parking lotCall back within the hour with your lockout availability
- LowAsking whether you tow motorcyclesAnswered from your approved answer; nothing to do
Urgent calls first.
- Stranded now on a highway, shoulder or in a lane of traffic
- A tow needed right after an accident
- A child or an animal locked in a car
- A breakdown or dead battery in a driveway or parking lot
- A flat or a lockout somewhere safe
- Whether you tow RVs or box trucks
- Your hours and the areas you cover
It answers. You decide.
- Tell a caller with someone hurt, a car on fire or a car stopped in traffic to get away from the vehicle and the traffic, then call 911
- Pin down the exit, mile marker or cross street before anything else
- Mark highway breakdowns and accident tows Urgent so they top your list
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Quote a tow price or say how long the truck will take
- Tell a caller a truck is already on its way
- Say where an impounded car is or what it takes to get it released
- Give advice on fixing the car
- A caller asks: “Can you tow an all-wheel-drive car?”
- You approve: “Yes. All-wheel-drive cars go on the flatbed, never the wheel lift.”
- Next time: The next caller who mentions all-wheel drive hears that you bring a flatbed for it.
Transfers, with consent. A fleet manager asks for you by name about three vans down at once. With call transfers on, Phoneman asks first, then rings your phone; outside your transfer hours it takes a message.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Are you stuck on the road right now, or calling about a tow you’d like to arrange?
Start where you miss the most calls.
Plus · $99/mo
300 AI minutes a month. Best for after-hours and overflow. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell a stranded driver when the truck will arrive?
No. It never gives an arrival time or says a truck is coming. It takes the exact location and marks the call so you can dispatch.
What happens if the caller has been in a bad accident?
If anyone is hurt, a car is smoking or a car is stopped in a lane, it tells the caller to get clear of the vehicle and the traffic and call 911, without keeping them on the line.
Can it tell people where their towed car is?
No. It takes where the car was towed from and when, and you call back with the details.
Can it give tow prices?
Only prices you have told it, such as a hook-up fee. Anything else is written up so you can quote.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.