A family calls in the night. Your line answers gently.
The hospice nurse has just left, and a daughter is calling to ask what happens next. You’re leading a visitation, and her call shouldn’t reach a full voicemail box. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for funeral homes.
- A death that has just happenedCaptures: The name of the person who died, where they are now, whether hospice or a doctor is involved, and the caller’s relationship
- Hospitals, hospices and the medical examinerCaptures: Who is calling, which family asked for you, and how to reach them
- Services and visitationsCaptures: Which service, its date, and what the family needs to know
- Pre-planning, price lists and certificatesCaptures: What they would like to plan or request, such as your general price list or extra certified copies
The details you need, every time.
- The caller’s name, relationship and callback number
- The name of the person who has died
- Where they are now: home, hospice, hospital or nursing home
- Whether a hospice or a doctor is involved
- A family you are already serving, or a first call
“My father passed away at home a little while ago. The hospice nurse is here with us.”
- Summary
- Father died at home this evening under hospice care; the hospice nurse is with the family. They would like him brought into your care.
- Asked for
- To know what happens next
- Next step
- Call the family back now
- ImportantHospital calling: the Delgado family has asked for your funeral homeReturn the hospital’s call today
- LowAsking for your office hoursAnswered from your hours
Urgent calls first.
- A death the caller says has just happened
- Someone waiting now to be brought into your care
- A service, visitation or burial in the next few days with a question
- A hospital, hospice, medical examiner or another funeral home calling
- Office hours and directions
- A request to be sent your price list
It answers. You decide.
- Tell a caller whose loved one died at home outside hospice care, with no doctor or emergency services involved, to call 911 first
- Speak gently, offer condolences once, and ask only what you need
- Read prices exactly as they appear in the prices you have approved
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Promise a time to bring someone into care, or say anyone is on the way
- Estimate, bundle or discount prices, or describe a package
- Give legal advice about death certificates, wills or estates
- Press a family to decide anything
- A caller asks: “Can relatives who can’t travel watch the service?”
- You approve: “Yes. We livestream any service held in our chapel.”
- Next time: The next family with relatives overseas hears that chapel services can be livestreamed.
Transfers, with consent. A hospice nurse calls about a family who has asked for you. With call transfers on, Phoneman asks first, then rings your on-call phone; outside your transfer hours it takes a message marked Urgent.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thank you for calling {business}. How may I help you today?
Start where you miss the most calls.
Essentials · $29.99/mo
100 AI minutes a month. Best for after-hours calls. Start free and upgrade when you need to.
Compare plans and estimate your minutesHow does it speak to a grieving family?
Gently and simply. It offers condolences once, asks only what you need, and never hurries anyone to decide.
Will it tell a family when you can bring their loved one into care?
No. It takes where the person is and who is with them, marks the call Urgent, and leaves the arrangements to you.
Can it give prices over the phone?
Only exactly as written in the prices you have approved. It won’t estimate or put together a package; otherwise it offers to take a message so you can send your price list.
What if someone has died at home and nobody has been called?
If the person was not in hospice care and no doctor or emergency services are involved, it tells the caller to call 911 first, then takes a message for you.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.