Under a car? Phoneman answers the front desk.
The phone rings while you’re under a lift, and every caller wants the same thing: when can you look at my car, and is it ready yet. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for auto repair.
- Repairs and warning lightsCaptures: The make, model and year, the symptom, and whether the car is drivable
- Is my car ready?Captures: The customer name, the vehicle, and what they want to know
- Maintenance and tiresCaptures: The service they want and the vehicle
- QuotesCaptures: The job, the vehicle, and any quote they have from somewhere else
The details you need, every time.
- The make, model and year
- The symptom, in the caller’s words
- Whether the car is drivable or needs a tow
- New customer or a car already in the shop
- The best number and time to call back
“My check engine light is flashing and the car is shaking when I accelerate.”
- Summary
- 2016 Honda Accord: check engine light flashing, car shaking under acceleration. Caller is still driving it.
- Asked for
- To bring it in today
- Next step
- Call back now; advise not to drive it far
- NormalAsking if their Camry is ready for pickupCall back with the status
- LowAsking about Saturday hoursAnswered from your hours
Urgent calls first.
- Flashing warning light or a car that is unsafe to drive
- A breakdown needing a tow
- Repairs that are not urgent
- Quote comparisons
- Hours
- Whether you work on a certain make
It answers. You decide.
- Get the vehicle details right every time
- Mark unsafe-to-drive calls Urgent
- Answer approved questions such as hours and makes you work on
- Write up every is-it-ready call so you can return them in one go
- Diagnose a car over the phone
- Quote repair prices you have not given it
- Look up a car’s status in your shop system
- A caller asks: “Do you work on hybrids?”
- You approve: “Yes, including hybrid battery diagnostics.”
- Next time: The next Prius owner hears that you service hybrids.
Transfers, with consent. A customer stranded on the highway asks to talk to the shop. During your transfer hours, Phoneman offers to connect them to the front counter.
Make it yours.
Replace {business} with your business name. Every greeting tells callers they’re talking to an AI assistant.
Thanks for calling {business}. I’m the AI assistant. Are you calling about a car that’s already with us, or something new?
Start where you miss the most calls.
Starter · $29.99/mo
100 AI minutes a month. Best for after-hours calls. Start free and upgrade when you need to.
Compare plans and estimate your minutesCan it tell callers whether their car is ready?
Not yet: it does not connect to your shop system. It takes the question and writes it up so you can call back with the status.
Will it quote prices?
Only prices you have told it, such as an oil change. Everything else becomes a quote request with the vehicle details.
Can it book appointments?
Not yet. It takes the request and the times that suit the caller. Booking is coming soon.
Does it know which makes we service?
It reads your website and uses answers you approve.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.