Injured callers shop fast. Your firm answers first.
Someone rear-ended on Friday calls Saturday morning, between an urgent care visit and the adjuster’s third voicemail. If your line rings out, the next firm on the billboard picks up. Phoneman answers, takes the details you need, and writes up every call.
- Free to start
- Test it before you forward
- Keep your number
The calls you getWhat it handles for personal injury lawyers.
- New injury casesCaptures: The kind of incident, when it happened, and whether they already have a lawyer for it
- Adjusters and insurance companiesCaptures: Which insurer, the claim number if they give it, and what they want, such as a recorded statement
- Medical providers and liensCaptures: The clinic or imaging center, which patient’s bill, and who to call back
- Depositions, mediations and court datesCaptures: The date the caller gives, what it is, and which case it belongs to
The details you need, every time.
- Who is calling and the best callback number
- New case, current client, or someone calling about a client
- The kind of incident, such as a crash, a fall or a dog bite
- When it happened, and any date or deadline the caller states
- Whether they already have a lawyer for this injury
“The other driver’s insurance wants me to sign a release today and take their check.”
- Summary
- Potential new client hurt in a rear-end collision three weeks ago. Says the other driver’s insurer wants a release signed today in exchange for a settlement check. No lawyer yet.
- Asked for
- To talk to a lawyer before signing anything
- Next step
- Call back now, before the end of the day
- ImportantMotorcycle crash last week; no lawyer yet; still in physical therapyCall back today to set up a consultation
- LowAsking about parking for Thursday’s appointmentAnswered from your office details
Urgent calls first.
- A deposition, hearing or court date the caller says is today or tomorrow
- Papers served with a response due within days
- An insurer pushing for a release or settlement signed today
- A new injury case
- An adjuster asking for a recorded statement or making an offer
- A court date or deadline a few weeks out
- Office hours and parking
- Which injury cases you handle, from your approved answer
It answers. You decide.
- Take a short, consistent intake from every injured caller
- Sort adjusters, medical offices and defense counsel from new cases
- Mark a same-day release or settlement push Urgent, going by what the caller says
- Offer to connect a caller to you, if they agree, when you have call transfers turned on
- Tell a caller whether they have a case or what it might be worth
- Comment on a statute of limitations or any filing deadline
- Coach a caller on what to say to an insurance company
- Confirm to anyone that a person is your client, or accept service of papers
- A caller asks: “Do you take dog bite cases?”
- You approve: “Yes. We handle dog bite injuries across Harbor County, and the first consultation is by phone.”
- Next time: The next caller bitten by a neighbor’s dog hears that you handle it and how the first call works.
Transfers, with consent. A current client says the defense deposition is tomorrow morning and asks for their case manager. With call transfers on, Phoneman asks first, then rings the line you set; outside your transfer hours it takes a message marked Urgent.
Make it yours.
Callers first hear your assistant say it’s the AI assistant; that line can’t be changed. This is what it says next. Replace {business} with your business name.
Thanks for calling {business}. Were you recently hurt, or are you calling about an existing case?
Start where you miss the most calls.
Essentials · $29.99/mo
100 AI minutes a month. Best for after-hours calls. Start free and upgrade when you need to.
Compare plans and estimate your minutesWill it tell an accident victim whether they have a case?
No. It takes a short description, the date of the incident and whether they already have a lawyer. Every judgment about the case stays with you.
Does it get the full story of the accident on the first call?
No, on purpose. It asks only for a brief description, so you can run your conflict check before anyone shares medical history or documents.
What happens when an adjuster calls?
It notes the insurer, the claim number if they give one, and what they want, and keeps those calls apart from new case inquiries.
Will it promise there’s no fee unless you win?
No. It never promises a fee arrangement or that you will take the case. If you approve an answer about how consultations work, it shares that.
Never miss another call.
Set it up in about 3 minutes, call it yourself, and forward your calls only when you’re happy.